Return & Refund Policy
At GLAMPUR, your satisfaction is our priority. We are committed to providing you with products that elevate your style and boost your confidence. Our policies are designed to ensure a seamless and satisfactory shopping experience.
30-Day Try-On Period
Not thrilled with your purchase? GLAMPUR offers a 30-day try-on period. Items can be returned within 30 days for a 100% money-back guarantee if they are new or gently used and free of chemical or heat damage. Please contact us within 48 hours of receipt to initiate the return. A refund will be processed once the item is returned in its original condition. Note: No refunds if hair has been installed, cut, washed, or damaged. Thank you for understanding.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.
How to Initiate a Return
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or sending us an email directly at contact@glampur.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging such as dented boxes, with a product in good condition, is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at contact@glampur.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.
Policy Updates
Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use GLAMPUR products, customers indicate their acceptance of this Return & Refund Policy.
Thank you for choosing GLAMPUR! If you have any questions, please feel free to reach out to us at contact@glampur.com. We are here to help ensure you have a wonderful experience with our products.
